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Fault Reporting

Is a lamp not lighting, staying on during the day, or is the pole damaged? In municipalities operated by GREP, we accept reports 24 hours a day.

+36 80 980 071 Free to call, 24 hours a day Online fault-reporting platform
A maintenance crew at night, repairing a public lighting lamp with a cherry picker truck
Night-time fault repairDuring the contract term our own service crew fixes reported faults; maintenance is at a fixed price.

What should you provide when reporting?

  1. The name of the municipality
  2. Street and house number, or the identification number found on the pole
  3. The nature of the fault: not lighting, lit during the day, flickering, damaged luminaire or pole
  4. Whether it affects several lamps at once (a section fault)
  5. A phone number or email address where you can be reached

What happens next?

  1. 1

    We record the report

    The fault is assigned an ID, and the person reporting it receives confirmation that it has been logged.

  2. 2

    Our local technician goes out

    Maintenance is carried out by our local contractor partners, so the response is fast.

  3. 3

    Repair and follow-up

    The repair is completed within the deadline set out in the contract, at no extra cost to the municipality.

Only for municipalities operated by GREP. If your municipality is not on the reference list, the fault should be reported to your local electricity provider or municipality. In case of danger of electric shock or a fallen pole, call 112.